Welcome to Chicken Coin Online (“we,” “our,” or “us”). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws in the United Kingdom.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
We may collect and process the following types of personal data:
1.1 Information You Provide
- Full name
- Date of birth
- Email address
- Residential address
- Phone number
- Payment details
- Account login information
1.2 Information Collected Automatically
- IP address
- Device type and browser information
- Location data
- Website usage data
- Cookies and tracking technologies
1.3 Verification Information
To comply with UK gambling regulations, we may collect identity verification documents (such as passport or driving licence details) and proof of address.
2. How We Use Your Information
We use your personal data to:
- Create and manage your account
- Process deposits and withdrawals
- Verify your identity and age
- Comply with legal and regulatory obligations
- Prevent fraud and financial crime
- Improve website functionality and user experience
- Send service-related communications
- Provide customer support
- Send marketing communications (only with your consent)
3. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contractual necessity – to provide our gaming services
- Legal obligation – to comply with gambling and anti-money laundering laws
- Legitimate interests – fraud prevention and service improvement
- Consent – for marketing communications
4. Data Sharing
We may share your data with:
- Payment service providers
- Identity verification providers
- Fraud prevention agencies
- Regulatory authorities
- IT and hosting providers
We do not sell your personal data.
5. International Transfers
Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or transfers to countries with adequacy decisions.
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil legal and regulatory obligations
- Resolve disputes
- Enforce our terms
Account and transaction data may be retained for a minimum of 5 years in accordance with UK gambling and anti-money laundering regulations.
7. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at: [Insert Contact Email]
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- SSL encryption
- Secure servers
- Access control restrictions
- Regular security audits
9. Cookies
Our website uses cookies to enhance your experience. For detailed information, please refer to our separate Cookie Policy.
10. Responsible Gaming
We may process certain personal data to support responsible gambling measures, including self-exclusion, deposit limits, and affordability checks in line with UK regulations.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.